Change the partner, not the thread.
A billing transition should make the work more visible, not create a black box. Here is how Knight approaches existing A/R, open claims, software, communication and the first phase — without promising a timeline we cannot control.
The questions that matter more than the sales deck.
A change of billing partner affects cash flow, patient communication and the team doing the work. These are the questions we answer before asking for a commitment.
What we will not do
- Promise a recovery figure before reviewing the actual A/R.
- Claim every historical claim can still be collected.
- Hide a fixed onboarding date behind a sales timeline.
- Take over a process without naming who owns each step.
- Ask you to migrate software just to work with us.
If we cannot support something, we say so during scoping. A clear no is better than a difficult transition.
Five stages. No black box.
The sequence is consistent. The calendar is agreed after we understand your environment.
Understand the current state
We review your software, payer mix, open claims, aged A/R, credentialing status and who owns each step today. This is a working session, not a sales presentation.
Agree on scope and access
We define what Knight will own, what stays with your team and what access is required. You receive a written scope before work begins.
Build the transition plan
We sequence account access, team assignment, documentation standards, worklists and communication. Timing depends on your environment — not a generic countdown.
Stabilize the work
Open claims and A/R are worked against filing and appeal deadlines. We document root causes rather than simply clearing a queue.
Operate and report
Daily worklists continue, denials are owned and monthly reporting explains what changed and what happens next.
Questions organizations ask before switching.
We review the aged balances by payer, filing deadline and collectability, then agree on what Knight will work and what stays with your team. We do not promise that every historical balance is recoverable; we do promise a documented work plan and visibility into what is happening.
Open claims are reviewed against payer filing and appeal deadlines. Correctable claims are worked first; anything outside a payer window is documented so the decision is explicit rather than silent.
No. Knight works inside your existing billing system and clearinghouse where access and functionality allow. We agree on access and workflow before the transition starts. If a tool cannot support the work, we raise it during scoping rather than after go-live.
A named account lead is your point of contact. They coordinate scope, access, questions and reporting with the operational team. You should not have to chase multiple people to find out what is happening.
It depends on access, payer mix, the state of the existing A/R and how quickly decisions can be made. We agree on a plan and milestones after the assessment. We do not publish a fixed number of days and then blame the practice when it slips.
That is your decision. Some organizations keep an in-house team for patient-facing work and hand off selected functions; others transition the full revenue cycle. We document who owns each step so nothing falls between the two teams.
Reporting is built from your billing system and reviewed on a consistent cadence. It covers collections, claim review and submission, denials, days in A/R and charge lag, with an explanation of what changed and who owns the next action.
A clear scope, appropriate system access, payer and credentialing information, an administrative escalation contact and a shared understanding of the current process. We provide a checklist during scoping.
Why medical billing pricing varies.
We do not publish a single price because the work is not the same for every organization. A proposal should reflect the scope, risk and volume — not a generic package.
We review before quoting
Scope and pricing follow a real look at claims, A/R, software and payer mix.
Written scope
Responsibilities and access are documented before work starts.
No software migration
We work in your existing billing system where access allows.
Named account lead
One person coordinates the transition and the ongoing relationship.
Plain communication
We explain what changed, what is stuck and who owns the next action.
Security reviewed
Data handling and access requirements are agreed before onboarding.
Already know what you need? Compare the services or read how onboarding works.
KnightMedical BillingLet's get startedCompare your current process with a clearer one.
Bring your open questions, current A/R picture and software setup. We will tell you honestly what we can take over and what we cannot.
What we will review
- Your current billing workflow and software
- Claim acceptance and denial patterns
- Outstanding A/R and follow-up gaps
- Credentialing and payer contract status
Every client receives a dedicated account manager.
admin@knightmedicalbilling.com