A/R follow-up that actually recovers cash
Outstanding receivables over 180 days rarely resolve on their own. A follow-up structure that works, from aging buckets to appeals.
Providers often find their accounts receivable growing while cash flow stays flat. Without active, regular follow-up on current billings, balances over 180 days become common.
Start with aging buckets
Sort receivables by age, payer and dollar value. Prioritize the buckets where recovery is still possible under timely filing rules.
Investigate before you appeal
Find out why the claim was denied or underpaid. Correct eligibility, coding, authorization or documentation issues before resubmitting — otherwise the same denial returns.
Post payments accurately
Review ERAs and scanned EOBs so every payment detail reaches the patient account. Payment posting is the first line of defense in recognizing payer issues such as medical-necessity or non-covered denials.
Close the loop
Each recovered denial should produce a process change: an edit, a checklist item or a training note. That is how receivables stop rebuilding themselves.
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